Q: Can I request a certain spelling of a specific name on the document?
A: The spelling can change according to your requirements as long as it preserves the name.
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Q: My wife is now using my last name in Canada as her family name. Can the translator replace the last name that appears on my wife’s university certificate with the family name that is currently in use?
A: The translator cannot change the last name. Many of our clients found the correspondence from the Canadian embassies overseas very helpful to resolve this issue. In some cases,
appropriate cultural explanation will suffice.
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Q: My driver license only shows the expiry date. Can the translator add the date of issue?
A: The translator will” mirror” the information on the document and for this reason, cannot add a date that does not originally exist. Our clients were successful in resolving this matter by contacting their respective embassies and requesting a letter of explanation.
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Q: The dates on my Arabic document are according to the Hijri calendar; what do I do about this?
A: The translator will convert Hijri dates to Gregorian dates using the exiting online tools available for this purpose.
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Q: I don’t want to mail the original document to the translator. I have only one copy of it and cannot afford to lose it! Are there any other options?
A: To guarantee the proper receipt of the original document by the translator, most of our clients have used prepaid national or regional Xpresspost service, or any other method of their choice. Please remember to include a pre-paid self addressed courier envelop in this package. This envelope will be used by the translator to send back your original document and the translation.
Another option would be to have your original document photocopied and certified by a lawyer or a notary public in your area; however, the cost for this service varies and may in some instances exceed the cost of using the courier service!
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Q: What is your fee structure?
A: There are many elements that play part in determining the cost of a specific translation. The factors include length, difficulty, design, time, as well as the nature of the document.
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Q: Can I get an additional translation of the same document?
A: We strongly encourage you to request additional translation(s). You will very likely need them in the future. When requested at the same time with the initial translation, there will be only a nominal fee and basically no extra shipping cost for you as everything will be sent back to you at once and in the same package.
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Q: How long does the translation take?
A: This may vary. Please call for details.
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Q: How can I pay for your services?
A: Currently, Interac Email Money Transfer is the fastest and most secured way, money orders, certified personal cheques are also acceptable. Please contact us for more details.
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